Ok..so yall recall this post earlier this week right? Well there was a part two that I didn't post because I didn't want to spoil the mood. But...hell customer service was just bad at that mall that day. The mall is the "high end" mall around here..you know the ones that house Neimans, Nordstroms, etc. Well after my Honey and I left Anthropologie we stopped by another store that sells high end mens clothing as well as women. The decor of the store was so vintage and nice it pulled us in. Then we made our way to the shoes that my husband loved. We were in the store for over 10 mins. It was us, one other customer, and 2 sales associates not doing a THING. I made eye contact with one, and he still didn't say jack, just rude. So my husband was looking at the shoes, and I was pumping him up to try them on, and says LETS GO! I was shocked because he reaaaaally liked them. He was upset that we were not given the time of day. There was no hello, can I help you, do you need a size, nothing...And it bothered him because they were not busy, and damn near avoided us it seemed. But...we walked in with gym shorts, and VS Pink sweats on, so maybe we looked broke to them so they figured why bother with us. So since they upset my Honey...It was gonna go down...my Love doesn't bother anyone, don't mess with my man! I think I ended up more upset than him..I am a woman...So I got on this computer and sent an email to them letting them know what happened and how unacceptable the service was. By surprise I received an email from the CEO of the company offering us a HUGE apology via a generous gift card, his cell number, and long personal email that he sent at 3am. I was in aww that he took the time to respond. Usually I get those cookie cutter responses that we all get. I cant say that we haven't encountered this behavior before from sales reps, but sometimes enough is enough...
SHOES IN QUESTION
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